Star Alliance Hospitality

Our Core Services

Hospitality Consultancy

Revenue Management
Brand Management
Hotel Operation Review
Financial Planning & Capital Expenditure
Human Resource Management
New Product Development

Hospitality Management

Hotel Management
Asset Management
Ongoing Financial Performance Reviews
Annual Budget Reviews
Property Pre-Opening Services
Property Management
Brand Development

Food & Beverage Consultancy

Concept Development
Interior Design Consultancy
Kitchen Consultancy
Food & Beverage Menu Engineering
Service Standards
Audit Services
Overall Outlet Management

Mystery Shopper Service

Customer Service Experience
Property Walkthrough
Operational Evaluation
Product Experience
Staff Performance Evaluation
Score card rating and review

Value Quadrant - Hotel Development

Performance

Key Focus:

Operation
Service Audit
Marketing and Promotion Planning
Pricing Strategy

Discovery

Key Insights:

Concise Investment Objectives
Market Conditions
Risk Assessment
Forecasting Costs and Expenditures

Concerns

Potential Issues:

Competitors
Market Potential
Annual Audits

Reflection

Strategic Focus:

Operational Effectiveness
Financial Stability
Long-Term Strategy

Hotel Development

Development (Before Build)

Feasibility Study
Concept Development
Design Development
Interior Fit-Out Phase
3rd party Specialists
Project Management
Financial Projections

Execution (During Build)

Hotel Operator Selection
Positioning & Brand Development
Hotel Manifesto-All Operational requirements
Hotel Operating Systems
Handover from 3rd parties

Pre-Opening (Critical Path)

Pre-Opening Process Management
Review of Pre-Opening & Financial Forecasting
Review & Analysis of First Year Operating Budget
Review & Analysis of the Marketing Strategy
Review of Operating Departments Timelines
Assist on Key Executive Appointments

Operational (Asset Management)

Ongoing Financial Performance Reviews
Annual Budget Reviews
Analysis of Capital Expenditure against Profitability
Conduct Monthly Review with Hotel Operator
Evaluate overall asset performance
Provide “Hands-on” assistance to the Hotel Operator when required

About Star Alliance Hospitality

We are hospitality professionals and senior leaders with multi-disciplinary hospitality expertise, broad geographic scope, and notable hands-on experience. Our hospitality consultants provide owners with practical, profit-oriented advisory services across a broad range of hospitality property types and business models, and act as a hands-on support implementing their recommendations to drive conversions and growth. Our value proposition is that we are able to understand ownership strategy alongside our operational expertise.

Associated Hotel Projects